Skip to main contentConnect your Intercom workspace to Ledgerbeam to query customer data, conversations, and analytics using natural language. Intercom is a customer messaging platform.
Features
- Full Intercom API integration
- Access to conversations, users, and companies
- Real-time data access
- Secure API key management
Connection Requirements
- An active Intercom account
- Intercom API credentials
- Network access to Intercom API
Setup Instructions
- Navigate to Resources in your Ledgerbeam dashboard
- Click “Add Resource” and select “Intercom”
- Get your Intercom API credentials:
- Go to your Intercom workspace
- Navigate to Settings > Developers > Developer hub
- Create a new app or use existing credentials
- Copy your Access Token
- Enter your Intercom Access Token in Ledgerbeam
- Click “Test Connection” to verify
- Click “Create Resource” to complete setup
Available Data
Once connected, you can query:
- Conversations and messages
- Users and contacts
- Companies and accounts
- Teams and admins
- Articles and help center content
You can query your Intercom data using natural language:
- “What are the most recent conversations?”
- “Show me users with the highest message count”
- “What’s the average response time this week?”
Security
- API tokens are encrypted before storage
- Connections use HTTPS
- Credentials are never exposed in API responses
Troubleshooting
Connection Issues
- Verify your Intercom API token is correct
- Check that the token is active and not expired
- Ensure you have the necessary permissions
- Verify network connectivity to Intercom API
Permission Issues
- Check that your API token has the required scopes
- Verify your Intercom account is active
- Ensure you have access to the data you’re querying
Best Practices
- Use appropriate API scopes for your needs
- Regularly rotate your API tokens
- Monitor API usage in your Intercom dashboard
- Keep your API credentials secure
Need Help?
For additional support, contact us at [email protected]. 
